Labor Link is a mobile platform that gives companies real-time data from their supply chain or field operations, and gives workers and farmers a voice to report on conditions in their workplace or community. Our Labor Link services include:

Monitor working conditions between audits

  • Have you completed health and safety training at work?
  • Do you understand how your wage is calculated?
  • Are you able to decline to work overtime?

Measure employee
job satisfaction

  • Do you feel comfortable speaking to your supervisor if you have a need or a problem?
  • How does your wage compare to other workers in your community?

Track impact of CSR
& capacity building

  • Has your work environment become safer or more dangerous during the past year?
  • Do you believe that working at your current job has improved your life?

Custom data direct from beneficiaries

  • What is the greatest need facing your community?
  • During the last 12 months, was there a time when your family had to skip meals or reduce meal portions?

Track livelihoods with the Progress Out of Poverty Index

  • What is the main material of your household’s exterior walls?
  • What fuel is most frequently used for cooking in your household?
  • Do all children ages 6 to 18 currently attend school?

Connect to
management-level data

  • What time of year would you most like to take annual leave?
  • When you miss production goals, what is typically the reason?
  • What best explains why you miss work?

Gauge training efficiency & knowledge retention

  • Do you save more money today than you did 6 months ago?
  • Was the training you received relevant to you and your family?
  • Do you feel empowered to make smart financial decisions?

Reinforce key messages from classroom training

  • M-Learning saves up to 80% of the cost of traditional classroom training.
  • Push content to a broad audience regularly to highlight key topics or hard to grasp concepts.

Feedback loop of survey findings to respondents

  • Send interesting results back to participants to raise morale and incentivize future participation.
  • Share info with workers and farmers about helpful services and resources available to them.

Voice-based and smartphone services available

  • IVR surveys don’t require literacy, and are anonymous and free to respondents.
  • Capture data via smartphone as a complement to IVR surveys or to gather larger datasets.

Faster, better quality data for much less money

  • Labor Link offers 70% cost savings over pen/paper surveys, saves time and data is returned to you in real-time.
  • Candid responses because workers initiate the call – anytime, from anywhere.

No new technology needed

  • Labor Link leverages the six billion mobile subscriptions worldwide and connects directly to workers’ own phone.
  • No training or expensive, unfamiliar equipment is needed.

Responses (9)

  1. […] Summit last month in New York Heather Franzese, the Director of Good World Solutions presented Labor Link, an initiative her organization started in 2010. Labor Link uses mobile technology to enable […]

  2. […] will use Labor Link, technology that returns anonymous, quantitative survey results to M&S direct from supply chain […]

  3. […] will use Labor Link, technology that returns anonymous, quantitative survey results to M&S direct from supply chain […]

  4. […] Franzese is the Director of Good World Solutions. She served with the Peace Corps for two years in Mali. Her job involves something very useful and […]

  5. […] learned from two of the women I talked to, Heather Franzese from Good World Solutions, and Heather Kelly from PATH, about their choice to join the Peace Corps and heard about some of […]

  6. […] Labor Link is a mobile platform developed by Good World Solutions, an NGO based in the San Francisco Bay Area. Using basic mobile phone technology, Labor Link is able to provide companies with real-time data from their supply chain. […]

  7. […] World Solutions’ Labor Link is using mobile technology to anonymously survey factory workers virtually round the clock. Surveys […]

  8. […] Trade USA formed a partnership with a nonprofit startup called Good World Solutions, which has developed mobile technology to connect big companies to the farmers and workers in their supply chains. Meantime, Fair Trade […]

  9. […] Kibera, our organization GroundTruth Initiative, and others such as the panelists who joined me: Labor Link, Global Giving, and even the World Bank have put an emphasis on citizen feedback as the core of a […]

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